Privacy Policy

Welcome to Zivvi (“we”, “our”, “us”). Your privacy is important to us. This Privacy Policy explains how Zivvi collects, uses, stores, and protects your information when you visit or make a purchase on our Shopify store in India.

By using our store, you agree to the practices described in this policy.

1. Information We Collect

When you interact with our store, we may collect the following:

a) Personal Information

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment information (processed securely via Shopify’s payment gateways; we do not store card details)

b) Order & Transaction Information

  • Products purchased

  • Order value

  • Delivery and tracking information

  • Customer support interactions

c) Automatically Collected Information

  • IP address

  • Device type, browser type, and operating system

  • Pages visited, time spent, and click patterns

  • Referring websites or links

2. How We Use Your Information

We use your data to:

  • Process orders, payments, and deliveries via Shopify and our dropshipping suppliers

  • Provide customer support and communicate order updates

  • Improve website functionality, products, and user experience

  • Prevent fraud and unauthorized transactions

  • Comply with Indian legal and regulatory obligations

  • Send marketing emails or offers (only if you have opted in)

3. Cookies and Tracking

Our Shopify store uses cookies and similar technologies to:

  • Ensure website functionality

  • Remember your preferences and cart contents

  • Track website analytics and marketing performance

You may disable cookies in your browser settings; however, some features of the website may not function correctly if cookies are disabled.

4. Third-Party Services

We rely on third-party services for our dropshipping operations, which may include:

  • Shopify Payment Gateways (e.g., Razorpay, Shopify Payments, PayU)

  • Shipping and logistics partners

  • Dropshipping suppliers

  • Marketing and analytics tools (e.g., Google Analytics, Facebook Pixel)

These services only access the information necessary to perform their services and are required to protect your data.

5. Data Security

We implement reasonable administrative, technical, and physical measures to protect your personal information.

While we strive to protect your information, no method of transmission over the internet is completely secure. Therefore, we cannot guarantee absolute security.

6. Customer Rights (India)

You have the right to:

  • Access the personal data we hold about you

  • Request correction or update of your personal information

  • Request deletion of your personal data (subject to legal and transactional obligations)

  • Opt out of marketing communications at any time

To exercise these rights, contact us using the details below.

7. Compliance with Indian Laws

This Privacy Policy complies with applicable Indian laws, including:

  • Information Technology Act, 2000

  • Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011

  • Digital Personal Data Protection Act, 2023 (DPDP Act)

8. Updates to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. Changes will be posted here with an updated “Last updated” date.