Shipping policy

Thank you for shopping with zivvi. We aim to deliver your orders in a timely and reliable manner. Please read our Shipping Policy carefully to understand how orders are processed and shipped.

1. Shipping Methods

We offer standard shipping through our trusted logistics and delivery partners to ensure safe and timely delivery of your order.

Available shipping methods may vary depending on your location and the product ordered.

2. Order Processing Time

All orders are processed within 24-48 hours after payment confirmation.

Please note:

  • Orders are not processed on Sundays or public holidays.

  • During high-demand periods, processing times may be slightly extended.

3. Delivery Timeframes

Once your order has been processed and shipped, delivery is expected within:

  • [5–10 BUSINESS DAYS] (depending on your location)

Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, logistics delays, or regional restrictions.

4. Shipping Costs

Shipping charges are calculated at checkout based on your order and delivery location.

Any applicable shipping fees will be clearly displayed before you complete your purchase.

5. Tracking Information

Once your order has been shipped, you will receive a confirmation email or message containing tracking details.

You can use the tracking information to monitor the status of your delivery.

6. Delivery Issues & Delays

While we strive to ensure smooth delivery, delays may occasionally occur due to:

  • Courier delays

  • Weather conditions

  • Incorrect or incomplete shipping address

  • Unforeseen logistical issues

If your order has not arrived within the expected timeframe, please contact us at hello.zivvi@gmail.com and we’ll be happy to assist you.

7. Address Accuracy

Please ensure that all shipping details are accurate at the time of placing your order.
zivvi is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses provided by the customer.

8. International Shipping

Currently, we DO NOT offer international shipping.